Recently we unveiled our latest product update, VisualCue 2.6. This update brought lots of new features and functionality to VisualCue, the most impressive being a new way to search through the Tiles in your Mosaic Perspective to more easily find just those Tiles you’re looking for.

To introduce the world to 2.6 and give everyone a chance to play around with the system we created VisualCue Samples, an easy way to play around with VisualCue and check out all that the new version has to offer.

Call Center Agent

The first Sample Perspective you’ll see in the left hand panel under the Mosaics tab is called Call Center Agent. This Perspective is an example of what VisualCue can do in a contact or call center environment but it’s also a great example of how VisualCue can improve a person’s performance.

You’ll notice that on each Tile we’re tracking 10 key performance indicators for 100 agents. That’s over 1,000 data points you can see on a single screen. And thanks to the speed and power of your eyes a cursory glance at the viewer and five call center agents will ‘pop out’ as being in trouble.

VisualCue Legend
Different cues track different KPIs

Of course, if you’re having trouble seeing which five agents we’re talking about, just go to the Explore menu and narrow your Tiles to just see those agents whose Overall cue is red and bingo, if you were managing this contact center you would know which employees are having a problem and exactly what to do to help them improve, all in a few seconds.

Search can narrow down results fast
Search can narrow down results fast

Shipping Process

The next Sample Perspective available is Shipping Process. This one is different from the Call Center Agent because we’re not monitoring people this time, but assets. Specifically, this Tile is showing us six steps in a shipping process. It starts with payment in the upper left and moves clockwise through the picking, invoice, preparation, shipping and delivery stages. A large primary cue in the center represents the overall status based on the other cues in the Tile.

each of the six steps is represented by a visual cue.
each of the six steps is represented by a visual cue.

This Tile also utilizes our classic color pattern of red, yellow, green and blue. Everyone knows that red, yellow and green correspond to bad, okay and good respectively. In this case, red is when a step in the process took longer to complete than management expected, yellow is approaching that threshold and green appears when the step was completed in good time. We’ve added the color blue as an option for when a step was completed in really excellent time.

We can use search to see only those packages that went out on time
We can use search to only see those packages that went out on time

What’s the big deal with search?

Good question. To understand the answer you have to understand how VisualCue presents data from the first time you load it.

After you build a Tile, connect it to data and set thresholds for each of the cues and click “save” VisualCue will load the default Mosaic Perspective into the viewer on the main screen (unless your administrator changed those settings.)

What you see the first time VisualCue pops up is every single Tile with basic sorting applied. Depending on the size of your Tiles (and the size of the data set you’re connecting to) you’ll probably see about 25-30 on the screen. Zoom out and you can see all of them.

But suppose you just wanted to see Tiles within a certain threshold. For example, lets say you’re a logistics company and you just want to see trucks who are overdue for maintenance. Trying to find that specific icon in hundreds of Tiles is hard. But with our new search functionality you just click on the cue you want to measure and then select the color (or colors) you want to see. VisualCue will narrow your search results to just those Tiles that have cues in the threshold you are interested in.

It’s kind of like narrowing down your search results when you shop online. You search for shoes and the site shows you all the shoes. You can then narrow your results by price, style and vendor until eventually you get to the exact shoes you want.

VisualCue’s new search works just like that: you start off by seeing all the Tiles, then you can narrow your results by just seeing those Tiles with cues of a certain color. What the colors and cues are depends entirely on the Tile you built: it’s completely customizable.

What do I need to sign up for VisualCue Samples?

Easy. All you need to do is click the link here and enter your email address. We’ll take you right to the samples from there. It’s a completely free and easy way to see what an actual VisualCue environment is like.

Just signing up once gives you access to any VisualCue Samples we’ll make in the future, no need to sign up again. We’ll also send you an email with a link so you can always get back to the Samples, even if you clear your browser’s cache.

I see two Perspectives. Is that it?

For now. As we think of them we will constantly be adding new Perspectives into VisualCue Samples. These will automatically appear as we populate them, so keep checking back.

In the future keep an eye out for Perspectives featuring calendars, maps, and diagrams you can explore!

What can I do in a VisualCue Sample?

You can do everything an Explorer user can do: view Tiles, search, group, sort and see the spotlight panel.

You won’t have access to Tile Builder, advanced settings or thresholds as those have been preset for each Sample Perspective.

I’m already a VisualCue user. Can I sign up for VisualCue Samples?

Absolutely. Just visit our VisualCue Samples page and enter your email address. If the address you entered is already associated with a VisualCue platform the next time you login you should see the Samples appear in your list of available instances (you can get there by clicking “VisualCue” in the upper left of your screen when you login.)

We hope you enjoy playing around with VisualCue and discovering how easy it is to see stories in data.

You can sign up for VisualCue Samples here.

Until next time,

The VisualCrew