A large timeshare sales organization wanted an update from an old, paper-and-pen solution to something they could more easily track and monitor. The sales process itself was huge- customers had to be checked into the system, greeted, shown a timeshare unit, negotiated and then gifted.

With VisualCue they were able to change the way they worked for the better. Now they could see exactly where every customer was in the process and make smarter decisions, in real-time, about who they should be focusing on.

It’s incredibly difficult to fit all the data from high employee turnover and enormous call volumes into one overarching, enterprise-level CRM can be a nightmare. One contact center implemented VisualCue in an attempt to optimize their operations and discovered that by using the agent Tile they were able to track every employee and see, at a glance, who was succeeding and failing.

But they did something even better- they attached the VisualCue data to the phones where the agent was sitting and plotted the information on a diagram of their call floor and were able to determine how an agent’s location in the building helped or hindered their performance.

One of Brazil’s largest logistics companies had over 60 locations and 300 employees with an all too familiar problem: their data was spread out over countless reports and databases with no way to see how they were performing or exactly what they could do to improve their daily operations.

With VisualCue they were able to consolidate their reports and work from a single source of truth. According to their CEO “VisualCue helps us integrate all the departments and have the same information throughout. Sometimes running reports you get different data- in using VisualCue we have one source of information so we can make a decision very fast.”