When most people see a VisualCue Tile or Mosaic for the first time the very first thing they notice are the colors attached to each of the key performance indicators or cues in the Tile. Our standard stoplight pattern of red, yellow and green is almost universally understood as it relates to poor, dangerous or adequate levels of performance.

But these colors can mean so much more. In fact, they are arguably one of the most innovative, valuable aspects of the entire VisualCue platform.

Thresholds

VisualCue Thresholds | Benchmarks
The first thing to understand about these colors are the basic functions they serve. Put simply, the colors you see in a Tile are a direct representation of performance thresholds. As a Tile is being designed the first decision to make is choosing an iconic cue picture to represent whichever key performance indicator or report you’d like to include in your Tile. For contact centers it could be a clock representing talk time or for sales it could be a check mark to indicate activity on an account.

And while translating a key performance indicator into a cue picture is an important first step (as it forms the basis of VisualCue’s entire visual approach to data) the work is only half done. As the data on that KPI flows into VisualCue the real-time status of that metric is reflected in the color of the cue itself. Usually management determines the ranges of data that constitute excellent, fair, below-average or critical performance for each KPI. These threshold colors are what gives VisualCue it’s unique ability to not only present every single report in an organization on a single screen but to blend those pictures with meaningful colors as well.

With the proper thresholds in place any business user, regardless of training, has the ability to see not only every report germane to their function in the organization but a real-time update of their performance on each metric. It’s data discovery told in a colorful way.

Benchmarks, Gamification and Threshold Best Practices

But thresholds serve another important function, and we have come up with a few suggestions for using VisualCue’s thresholds feature to it’s fullest.

  1. Thresholds are not static. The great thing about them is that once management sets expectations that are consistently met they can alter the thresholds to improve productivity even further. And, should they see a marked slip in performance they can accurately and strategically seek improvement opportunities in other areas.
  2. Gamification makes the job fun. Frankly, no one wants to feel like they are the least productive member of a team- the weakest link is never an enviable position to be in. When VisualCue is prominently displayed where employees can see a real-time feed of their performance compared with their peers  something incredible happens. Employees begin competing to see who can “go green” and stay there, motivating them to ensure that their metrics never slip.
  3. Use industry benchmarks to gain a competitive edge. If you are a small to medium enterprise you are probably curious as to what, exactly, should your thresholds be? How are your employees or processes stacking up to the rest of your industry? Luckily, industry benchmarks for performance are abundant and are a great resource to give management an idea as to which thresholds they should be setting to make sure they stay competitive.
  4. Sort by color. When looking at a VisualCue mosaic with hundreds, possibly even thousands of entities (each with possibly dozens of KPIs per Tile) are on your screen at any one time. Should you want to see just those Tiles with certain Cues in red, we’ve redesigned the interface to make it easy to do so. Simply select the cue and color you like and VisualCue will narrow down the results. Add even more facets to your search to quickly and easily find just the information you need.

When used strategically, VisualCue’s thresholds feature is a powerful tool not only for data discovery but gaining and maintaining a competitive edge no matter what industry you’re in.

Until next time,

The VisualCrew