Real-time Operational Intelligencefor Contact Centers

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VisualCue’s dynamic design shows you the overall score of every agent in your organization based on key performance indicators set by you. Our patented visual design technology helps you spot those who need attention in the blink of an eye. Know in an instant who needs help and what they need training on.

How much time do you spend running reports trying to connect the dots to see exactly how your contact center is operating? VisualCue for Contact Centers consolidates every report in one easy-to-use visualization updated in real time. With our patented technology, understand in an instant the health of your organization.

With VisualCue for contact centers, your team can fire on all cylinders as group leaders and contact agents are empowered with the ability to monitor and self-improve their output. Put your customer’s information into VisualCue and your contact center team has everything they need for faster resolutions and happier clients.

Costs Savings Calculator

By using the patented VisualCue software, you can see a significant improvement in productivity from your team which results in substantial cost savings.

Agent / Team Lead Costs: $

Yearly Operational Costs
100
$35,000
5
$55,000

Cost Savings



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$ net savings*

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*Net savings after VisualCue License Costs

$50.00

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Focused, Accountable, Simple, Transparent

VisualCue’s icons and colors make even the most complex data sets accessible and actionable to anyone on your call center team. With our patented visual display technology you can give every agent and manager the information they need to know how they’re doing and exactly which key performance indicator they need work. Promote accountability through transparency with easy to understand data sets.

What can VisualCue do for your contact center?

Reduce Your Costs

Through real-time operational intelligence, your agents can perform their job more efficiently.Our system helps our client’s agents save up to 8 hours a week, and that means your workforce can run more efficiently and you can lower overhead costs.

Improve Your Team

Using historical and real-time tracking, identify trends that make your best employees stand out. Recognize which team members need praise and which agents need targeted training all at a glance.

Enable Self-governance for All Workers

Through our specially designed system, we promote self-governance across your entire organization using goal tracking and real-time data feedback. When all team members work towards full accountability progress is made at a much higher pace.

Save Time On Reporting

With VisualCue you can eliminate ‘after the fact reports’ and gain a clear understanding of what is happening in real-time in your contact center. By using Real-Time Operational Intelligence, you can achieve a real understanding of how to solve complex issues within your organization.

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    Get in touch

    801.960.3635 | info@visualcue.com